FAQs - National Funeral Supplies

Help with Orders

Has my order shipped?

Please contact us at 800.452.2249 with any questions regarding order status.

How do I change quantities or cancel an item in my order?

Please contact us at 800.452.2249 to make changes to your order.

How do I track my order?

Please contact us at 800.452.2249 with any questions regarding order status.

My order never arrived.

Please contact us at 800.452.2249 with any issues regarding order.

An item is missing from my shipment.

Please contact us at 800.452.2249 with any issues regarding order.

My product is missing parts.

Please contact us at 800.452.2249 with any issues regarding order.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service at 800.452.2249 within 72 hours of receiving the product.

What is your return policy?

Please click here for more information on returning an item.

When will my order ship?

Please contact us at 800.452.2249 with any questions regarding order status.

When will my order ship?

Please contact us at 800.452.2249 with any questions regarding order status.

Accounts

How do I create an account?

1. Click the “My Account / Register” link at the bottom our site.
2. Enter your email address.
3. Create a password

How do I create an account?

1. Click the “My Account / Register” link at the bottom our site.
2. Enter your email address.
3. Create a password.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Register” link at the bottom our site.

I forgot my password.

Click the “My Account / Register” link at the bottom our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Please contact us at 800.452.2249 with any questions regarding order.

I need a copy of my receipt/invoice.

Click the “My Account / Register” link at the bottom our site for order history.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).